We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occurred on our web site. We will always try our best to
accommodate any customer that was offended in such case in an amicable solution but sometimes we simply can’t ship in this situation.
Substitutions – While we make every attempt to fill every order according to specified items, we sometimes have an “out of stock” situation. We reserve the right to substitute items with equal or better value items.
Samplers – In samplers that include cigars from different brands we reserve the right to replace a specific cigar with equal or higher value substitute.
Colors, shades, size and other physical features of cigars displayed on this web site may look bigger, smaller or otherwise different than the actual cigars we sell


All returned items must be pre-approved with authorization by email from support@tiptopsmoke.com. All returns must be in the original packaging and “new” condition as all merchandise shipped leaves in perfect condition. There are no returns for uninsured shipments. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a written return Authorization. Merchandise that will be returned or refused without authorization, will be subject to 50% restocking fee or $15 whichever is greater. “Collector items” or limited edition items are not returnable. Once you have obtained an Authorization, you should mark it clearly on the package next to the address label. All returns will be reviewed and subjected to applicable restocking fee and shipping charge as all returns cannot be resold. Buyers remorse is not accepted for any returns. We are unfortunately unable to cancel orders free of charge. All orders that are cancelled before shipping has occurred, will be assessed a 10% cancellation fee (or a minimum of $10) before any credit is issued. An order will not be considered for cancellation after it has shipped. It will be treated as a return with all applicable fees.